Terms and conditions of use
Please see clause 7.15 for details of your rights to cancel orders.
We draw our business visitors attention to clause 12 setting out a disclaimer of our liability.
You must be over 18 years of age to purchase from Kenlyn Services Limited.
This website is not for sales to wholesalers, resellers or retailers of office supplies.
We only offer contracts in the English language.
You should keep a copy of this document for future reference.
1. ABOUT Kenlyn
Kenlyn Services Limited, a company registered in England and Wales, with company number 04447802. Our postal address and registered office is at 15 Nelson Rd, Dartford, Kent, DA1 3EJ.
3. STATUS OF OUR WEBSITE
Our website is our invitation to do business with you and is targeted at customers in the United Kingdom and Northern Ireland. Our website is not a binding legal offer from us, and to purchase from us, you first need to register for an account, and then order from us using the checkout process on this site. A contract is only made when we accept your order. See "Purchasing From Us" below.
4. CONSUMERS AND BUSINESSES
These website terms apply to all our consumer and business visitors. You are a if you are an individual and you are visiting for purposes which are wholly or mainly outside a trade, business, craft or profession. In any other case, you are a . If you have indicated to us at any point that you are a consumer or business (including when you registered an account), then we are relying on this as a representation from you, and you shall be bound by such representation. Where any clause heading refers to consumers, then that clause shall apply to you if, and only if, you are a consumer. Where any clause heading refers to businesses, then that clause shall apply to you if, and only if, you are a business.
Whilst we aim to ensure that the contents of our website, including product information, availability and pricing, are accurate and up to date, there may be errors which we fail to notice. We shall not be liable for any errors in the contents of our website. We reserve the right to correct any errors in our website and its contents, and to change any contents of our website (including products, descriptions, availability, terms, pricing and delivery charges) at any time without notice to you.
6. Kenlyn Services ACCOUNT
To be able to order from us you first need to register for an account with us. Registration is easy. Just click on the relevant account button on our website and follow the on-screen instructions. You will be asked to provide your address details, and you may optionally store your payment card details with us for future use, but this is not required.
When registering for an account you will also be required to identify whether you are using the account to purchase as a consumer or business. You represent to us that your identification of yourself to us as a consumer or business is accurate, and that you will only use your account in your capacity as consumer or business as identified by you.
You shall ensure that all account information you provide is true, accurate, current, and complete in all respects, and shall keep such information updated without undue delay.
The username and password you select should be unique and kept secure, and you must notify us immediately of any suspected breach or unauthorised use of your account.
Any registration for an account is at our sole discretion. We may at any time terminate your account with or without notice to you.
7. ORDERING PROCESS
Once you have set up an account, to proceed to order from us, just click the relevant add-to-basket button for the products you wish to order and insert the quantity.
When you are ready to submit your order, click your basket and follow the check-out steps. During the check-out process you will have an opportunity to review, amend and correct your order before submitting it.
All prices are shown in UK pounds sterling, and are shown inclusive of VAT if you are a consumer and exclusive of VAT if you are a business. Our prices are only valid at the time you visit our website, and may change the next time you visit.
All orders submitted to us and sales made by us incorporate and are subject to our sales conditions, and in particular the most recent edition at the time of your order. Please read them carefully. You will be required to accept them prior to submitting an order, and by submitting an order you confirm that you accept them. Our sales conditions are available on request and may be obtained through our website.
Any order submitted by you is your offer to purchase the products ordered on and subject to our sale conditions and any descriptions and other terms applied to the products on our website or in any catalogue at the time of order.
We accept payment through paypal by Mastercard, Visa, Solo, Switch, and American Express, and such other cards as may be stated on our website from time to time. Payment is deducted when we receive your order.
Shortly after receipt of your order we will send you an e-mail confirming the products you have ordered. This e-mail is not an acceptance of your order, unless expressly stated in it.
For product orders, a contract is made for the sale of all products in your order when we first dispatch, or if sooner, notify you of dispatch, of any of the products in your order. For other orders, a binding contract is formed when we send the order confirmation e-mail.
We may decline all or part of your order for any reason, in which case we will let you know as soon as we decide to do so and give you our reasons. Reasons may include that we have not received payment, because the prices are changing, because of any error on our website, or because any of the products you have ordered are not available.
We will let you know at or shortly after the time of order if any item is out of stock, when more stock is expected, and what alternatives are available. If we do contact you regarding out of stock items, we will give you a choice as whether to cancel the order, whether to keep the order open until stock comes in, or whether to submit a replacement order for any alternative products.
Kenlyn does not charge you for text messages for our stock alert service. Normal network charges may apply. We will only use your mobile number to update you about the product you have enquired about.
Please see the delivery information section of our site for information on delivery timescales and arrangements.
You will have the right to cancel your order up to 30 days after delivery of the products. You must bear the cost of returning your products back to us, whether you arrange for them to be transported to us or we collect them from you. For full details, including returns procedure and cancellation form, please see our sale conditions.
Your orders will be kept on file by us for such period as we may decide and may be accessed through your online account on our website.
8. DATA PROTECTION
Please see our separate data protection policy for details about how we process personal data.
9. INTELLECTUAL PROPERTY
You acknowledge that we and our affiliated companies own the copyrights and trademarks in and all other intellectual property rights in our website and its contents, and the name Kenlyn Services and the Kenlyn Services Limited. You acknowledge that the producers of products shown on this website, own the copyrights and trademarks in and all other intellectual property rights in the products shown on this site, and their business and product names and logos.
You are permitted to download the web pages that make up this site into a web browser, to store them in a browser cache for off-line viewing, and to print them out, in each case solely for the purposes of viewing and browsing this website, registering or accessing your account with this website, purchasing from us, and keeping a record of any purchases and our policies and terms and conditions. When you do make a copy or print of any web page, it must be of the web page as a whole, including all copyright and other notices contained in the web page. You are granted no other licence in relation to our website or its contents, and all implied licences are excluded. You shall not use, download, copy, publish, transmit, or distribute the website or its contents except as expressly permitted by this clause 9.2, and all other use or reproduction of this website and its contents is strictly prohibited.
You may not create any link to our website, other than its home page, without our prior written consent. You shall not restrict or inhibit the use or enjoyment of our website by anyone.
10. EXTERNAL WEBSITES
We shall have no responsibility or liability for any website or its content which may link to our website or to which our website may link.
Our website and contracts are in the English language only. We do not offer any other languages at the moment.
12. DISCLAIMER OF LIABILITY - BUSINESS CUSTOMERS
You use our website at your own risk. We make no representation or warranty of any kind express or implied, statutory or otherwise, we assume no duty of care to you or any other person, and we exclude all liability whatsoever (including in negligence), with respect to our website or its contents (including whether it is accurate, complete or up-to-date), or with respect to any loss or damage whatsoever which you may suffer or incur as a consequence of using this website or its contents. We will take all reasonable precautions to keep the details of your orders and payments secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
13. YOUR CONDUCT AND CONTENT
You agree to use our website only for lawful purposes reasonably connected to the intended purposes of our website, and you must not use our website for or in connection with any unlawful or criminal activity. You must not seek to gain access unlawfully to our website or any underlying systems. You must not use our website to market or advertise any third party, including any third party products or services.
We may offer comment and review facilities and other interactive functionality from time to time, enabling you and others to post content to our website. As we are sure you are aware, anything you post online is available for the world to see, and may be subject to moderation or deletion by us at any time without giving any reason or notice to you. You agree that you will be personally responsible for your use of all interactive functionality and for all of your communication and activity on our website. You agree that we will not be responsible or liable for the content or accuracy of any content posted by you or any other user of our website. Please exercise discretion when communicating with others using our community functionality, and never make any assumptions about them. The views expressed by other users on our site do not represent our views or values.
You shall ensure that anything you post to our website (including text and pictures), whether as a customer review or through our other interactive functionality: (a) reasonably relates solely to us and our products and services and is an expression of provable fact and not unsubstantiated opinion; (b) is in accordance with any rules or acceptable use policies we may publish from time to time; (c) is not posted in breach of any duty of confidentiality or in infringement of any rights of a third party; (d) is not unlawful, defamatory, threatening, or an expression of prejudice based on race, sex or any other protected characteristic, and is not an incitement to hatred or violence; (e) is not detrimental to people, institutions, or religions or to people's privacy; (f) is not capable of causing harm to minors or unwarranted distress to any person; (g) is not detrimental to our trade marks or our website content; (h) is not personal data of a third party; (h) is not using our site to promote and advertise any business, product, service or other thing; (i) does not advocate illegal activity or discuss illegal activities with the intent to commit them; (j) is not vulgar, obscene, discourteous or indecent; (k) is not software or a virus. Any content you upload to our community functionality will be considered non-confidential. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our website constitutes a violation of their intellectual property rights, or of their right to privacy, or any breach of law.
In relation to anything your post to our website (including text and pictures), whether through any community functionality or otherwise, you hereby grant to us a perpetual, irrevocable, royalty free, transferrable licence, with the right to grant sub-licences, to use, copy, edit, distribute, adapt, publish, translate, publicly perform and display, create derivative works from and do anything else whatsoever with that content, including (without limitation) publication and republication in any form, medium or technology (whether now known or later developed) in any part of the world and for any purpose. In particular, by posting a message or other content on our website (including sending in photos to any photo gallery), you understand that such content enters the public domain and therefore may be used by us for marketing and other purposes without any compensation required to be paid to you. You waive all moral rights (including to be identified as author) in relation to such content. You warrant that you have the right to grant the licence above, and that the exercise by us of that licence shall not infringe any copyright or other intellectual property rights in any part of the world.
Our website is published under the laws of England and Wales, which shall govern your use of our website and any claims in relation to this website. You agree to exclusively bring any claims against us relating to this website or any non-contractual obligations arising out of it in the courts of England and Wales.